Responsibilities

• Handle sales inquiries, quotations, purchase orders, and customer claims
• Resolve product/service issues and follow up for complete resolution
• Coordinate with Sales, Shipping, Accounts, and suppliers on orders, delivery, lead time, and AR matters
• Prepare RFQs/POs, monitor inventory and expedite deliveries
• Troubleshoot operational issues and implement preventive measures
• Support Customer Service projects, training, and new hires
• Ensure accurate KPI data and identify workflow improvements

Requirements

• Diploma or higher
• 4–6 years of relevant experience
• Strong communication, organizational, and problem-solving skills
• Proficient in MS Office and Outlook
• Able to multitask in a fast-paced, high-volume environment
• Good customer service and telephone etiquette
• Good command of Bahasa Malaysia and English; other languages are an advantage
• Team player, independent, positive, and professional
• Willing to work rotational Saturdays/public holidays when required