Responsibilities

• Provide pre- and post-sales customer support via phone, email, and live chat
• Handle product issues, eCommerce orders, RMAs, parts ordering, and service coordination
• Collaborate with customers, B2B distributors, dealers, service partners, and internal teams
• Maintain customer data privacy and comply with company policies and procedures
• Support Customer Success process improvements and handle ad-hoc duties

Requirements

• Japanese & English communication skills; Mandarin/Cantonese is an advantage
• Proficient in Microsoft Excel, PowerPoint & Word
• Minimum 2 years’ Customer Service experience; call centre/Customer Success experience preferred
• Customer-focused with strong communication and problem-solving skills
• HiFi, Acoustics, wireless products, Salesforce/SAP knowledge is an advantage